Return and processing conditions :
To return an item purchased in our online store, it is necessary to comply with our return policy that we indicate below.
We only accept returns within a period of 14 business days from receipt of the product, the return will be accepted in compliance with our return policy and a voucher will be issued for the price you paid for the product without including shipping costs to be able to exchange it. in our store for a period of one year. In compliance with Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.
(BOE no. 165, of 07-11-2003, pp. 27160-27164)
· It is necessary to keep the protective plastics of the article, components, in the event that the package is wrapped in protective plastic or has a seal for the product box, it must have it the same as it was received, that is, without unsealing . The box and accessories cannot have marks or symptoms of wear and the package cannot have stickers, writing marks or deterioration other than the manufacturer.
Returns are not accepted on consumable products such as CDs, DVDs, memory cards, paper, ink cartridges, software, map updates, products with which they have been opened and have an activation license and products as they have been ordered exclusively for you.
To make a return you must follow these steps:
1. Login to your Customer Account
2. Then enter History and order details
3. Click on the details of your order
4. Select the box right next to the reference of the product you want to return.
5. Briefly tell us the reason for your return.
6. Click on Start the return.
Your return will be pending authorization from HomeTrucker , you will receive a message in your email to inform you that you can send the package to our facilities.
Once the return is authorized, download the return document in My Returns (PRINT) and put it inside the package, you can also download it from HERE
We do not accept postage due or cash on delivery.
Once the product is received, our technical service will analyze said product to check if it is in perfect condition to be put on sale.
If you do not comply with the return conditions, you will receive a message advising that your return has been denied and the product will be returned freight collect.
If the product is able to be put on sale as new, you will receive a message alerting that your return has been accepted and you will be assigned a discount coupon for the total that you paid for the product without including shipping costs, This coupon can be exchanged in our online store for an indefinite period of time, the exchange does not include shipping costs if the amount of the product to choose is the same value as the total of the coupon.
You will see the coupon code reflected in your customer account and you will receive an email notification with the coupon information within a maximum period of 48 hours. You can see it HERE
To access the returns area click HERE